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Converge | Walmart’s flagship retail tech event
20
Days
14
Hours
20
Mins
14
Secs
Time calendar icon August 29, 2025
Timer location iconHilton Bengaluru Embassy Manyata Tech Park
          
Event overview
Welcome to Converge, Walmart Global Tech’s flagship retail tech event.

Back for its fifth and boldest edition yet, Converge will explore how a people-led, tech-powered approach is shaping the future of retail. 

Come and network with a global community of technologists, entrepreneurs and industry leaders. Together, you’ll unpack the GenAI and Agentic AI breakthroughs that are transforming how we shop, sell and serve.
Why Converge?
Retail is being rewired at an unprecedented pace. Powered by next-gen AI innovations, automation and data intelligence, the industry is moving faster than ever. But true transformation isn’t just about tech, it’s about people and the unforgettable experiences we build for them. Today’s customers want it all: Zero friction, hyper-personalization and instant impact. And at Converge 5.0, we’re going all in.

Explore with us how cutting-edge technologies and purpose-built platforms are unlocking real-time decisions, seamless shopping journeys and enterprise-wide impact. In addition, we're pushing the conversation far beyond the conventional. This year, we're introducing a dedicated track curated by Zinnov where you can explore customer-first innovations that are reshaping the retail ecosystem advantage.

Our agenda will focus on two key forces driving retail transformation:
Experiences icon
Experiences
  • Smarter monetization
  • Personalization and immersive commerce
  • Intelligent merchandising
  • Future of in-store shopping
  • The evolution of search
  • The future of context-aware shopping
Operations icon
Operations
  • Driving AI-first transformations
  • Supply chain intelligence
  • AI and Human collaboration
  • Empowering the retail ecosystem
  • Scaling a culture of responsible AI
  • Last-mile innovation and global logistics
Agenda
All sessions in Indian Standard Time (IST)
Main Track
8 a.m. onward
On-ground registration + Experience zone
9:45 to 9:55 a.m.
Cultural opening session
9:55 to 10:00 a.m.
Curtain raiser
Balu Chaturvedula
SVP & Country Head, Walmart Global Tech
10 to 10:10 a.m.
Keynote
Suresh Kumar
Global CTO & Chief Development Officer, Walmart
10:10 to 10:35 a.m.
Fireside Chat
Nandan Nilekani
Co-Founder & Chairman of Infosys Limited
Suresh Kumar
Global CTO & Chief Development Officer, Walmart
10:40 to 11:00 a.m.
Fireside: Agentic AI — driving AI-first business transformation
Agentic AI is fundamentally changing how businesses operate at scale. Discover how global organizations are moving from fragmented AI tools to agentic orchestration, driven by a culture of intentional innovation. Hear from leaders who are re-architecting and charting new courses for an agentic future.
Sindhu Gangadharan
MD, SAP Labs India & Chairperson, nasscom
Desiree Gosby
SVP, Walmart Global Tech
11:10 to 11:25 a.m.
Tech reveal: New agentic tools unlocking developer productivity
The future of intelligent systems is agentic—autonomous, adaptive, and action-oriented. In this session, Walmart will unveil its newest agentic developer tools. Go behind the scenes with the technologists driving this shift from experimentation to production at scale.
Daljeet Kukreja
Group Director, Walmart Global Tech
Hema Rajesh
Director, Walmart Global Tech
Sravana Karnati
EVP, Walmart Global Tech
11:30 to 11:50 a.m.
Fireside: The next evolution of ad tech — agentic AI to drive smarter monetization
The next evolution of Ad Tech is being shaped by the rise of Agentic AI — autonomous systems capable of making dynamic, data-driven decisions in real time. As traditional ad stacks give way to new AI-native ad ecosystems, explore how businesses are reimaging roles to pair the best of people-led strategic thinking and innovative technologies with continuous learning at the core.
Abhay Singhal
Co-Founder, InMobi & CEO, InMobi Advertising
Vaishali Bajaj
Group Director – Product, Walmart Global Tech
11:55 a.m. to 12:10 p.m.
Fireside: Transforming global supply chain with cutting-edge technology
Global supply chains are undergoing a once-in-a-generation transformation — powered by AI, automation, and real-time intelligence. This session explores how technology is breaking down silos to build agile, resilient, and transparent supply networks. Hear from leaders who are boldly reimagining the supply chain as a competitive advantage – from predictive disruption management to intelligent orchestration at scale, on a global stage.
Prashant Parashar
SVP & Head of Technology, Delhivery
Rajiv Bhuta
SVP, Walmart Global Tech
11:05 to 11.15 a.m.
Welcome note
11:15 to 11:45 a.m.
Panel: What’s next for GCCs — rethinking value creation in a shifting global landscape
GCCs are evolving from delivery engines to innovative powerhouses. This session explores how enterprises are reimagining value through AI, product ownership and experience-led growth amid a changing global landscape.
Saurabh Saxena
India Site leader & SVP, Intuit
K. Ieswariya
Associate Director, Zinnov
Soumitra Saha
MD & Country Head, Lumen
Priya Cherian
Head of People, Walmart Global Tech
11:45 a.m. to 12:15 p.m.
Panel: The ecosystem advantage — building with startups, platforms & partners
Tech teams are co-creating with startups, platforms and partners to accelerate pilots and scale impact. Hear how engineering teams are integrating with startups, platform enablers and partner brands to accelerate innovation and scale impact.
Udit Goyal
COO & head – Early Stage Startup System, Google Cloud India
Bharath BV
Group Director, Walmart Global Tech
Raghavendra Reddy
Co-founder & COO, Bluecopa
Dipanwita Ghosh
Principal & Head of GCC Transformation Consulting, Zinnov
12:15 p.m. to 1:15 p.m.
Lunch break/Networking
1:15 to 1:30 p.m.
Fireside: Language inclusivity in AI: From localization to globalization
From localized LLMs to scaling AI systems across geographies, language inclusivity is no longer a feature – it’s a foundational imperative. This session explores how leaders are rethinking AI model design and how localization fuels global innovation. Learn how inclusive language technology can bridge access, build trust, and unlock entirely new markets in the age of AI.
Dr. Pratyush Kumar
Co-founder, Sarvam.AI
Akhil Vishwanatham
VP, Walmart Global Tech
1:35 to 1:50 p.m.
Fireside: AI, data and the future of retail intelligence
Sandhya Kapoor
SVP - Central Operations Platform, Flipkart
Rao Grandhi
VP, Walmart Global Tech
1:55 to 2:10 p.m.
Fireside: The future of context-aware experiences
Shopping is no longer a linear journey, it's an intelligent, adaptive experience shaped by context. This session explores how AI, real-time data, and ambient signals are enabling hyper-personalized and predictive experiences across unified channels. Learn how retailers are leveraging technology to create seamless interactions that meet shoppers where, when and how they want.
Lakshminarayan Swaminathan
VP & Head of Product Management and Design, Myntra
Raghavan Balakrishnan
VP, Walmart Global Tech
1:15 to 1:30 p.m.
Fireside: Scaling AI for enterprise impact: Built-to-purpose technology
As global enterprises move beyond experimentation, the next wave of AI impact is being defined by solutions purpose-built for specific business needs and measurable impact. This session explores how organizations are developing AI systems tailored to their data, workflows, and goals to drive meaningful transformation at scale. From platform design to cross-functional alignment, learn how leaders are moving from generic tools to AI that is deeply embedded, enterprise-aware, and outcomes-driven.
Puneet Chandok
President, Microsoft India & South Asia
Hari Vasudev
CTO, Walmart US
1:35 to 1:50 p.m.
Fireside: The future of AI-driven enterprise architecture
AI is not just a layer in the enterprise stack — it's redefining the stack itself. This session delves into how organizations are rearchitecting their core systems with AI at the foundation, building for agility, resilience and continuous innovation. Hear from technology leaders who are designing enterprise ecosystems that are not just AI-ready, they’re AI-native.
Shalini Kapoor
Chief Strategist, Data & AI, EkStep Foundation
Vijay C
Group Director, Walmart Global Tech
1:55 to 2:10 p.m.
Fireside: How to scale a culture of responsible innovation
The world is undergoing a technology revolution unlike any before, fueled by extraordinary AI adoption rates. AI is no longer driven solely by technologists, it is also being shaped by everyday users resulting in both massive opportunity and new complexities for enterprise security. Learn how InfoSec can be a critical, early-stage advisor to core business teams and learn how organizations are balancing value creation with risk.
Swapna Bapat
Vice President & Managing Director – India & SAARC, Palo Alto Networks
Jerry Geisler
EVP & Global CISO, Walmart Global Tech
1:15 to 1:45 p.m.
Coffee-side chat: Beyond the cart — cross-industry blueprints for customer delight
Great customer experiences go beyond transactions. Join the conversation as leaders unpack how data, design and automation are creating emotionally resonant, cross-industry experiences that inspire the future of retail.
Ruma Kishore
Director – Global Digital Transformation Customer Experience, Unilever
Khilan Haria
Chief Product Officer, Razorpay
Namita Adavi
Partner, Zinnov
1:45 to 2:05 p.m.
Fireside: Gen Z 2030 — designing retail for the next billion digital natives
As behaviors shift, so does the architecture behind the digital shelf. Dive deep into how tech is powering content-first commerce for young consumers with innovations in UX, social APIs, low-latency video and AI-driven personalization.
Suman Guha
CTO, Tata CLIQ
Kaushik Mukherjee
Co-founder & COO, Sugar
Vandna Lal
Project Lead, Zinnov
2:05 to 02:15 p.m.
Closing note by Zinnov
2:15 to 2:55 p.m.
Break/Networking
Main Track
2:55 to 3:10 p.m.
Fireside: Unifying channels to unlock convenience
The lines between physical and digital retail have all but disappeared. Technology has enabled a fully integrated, omni-channel ecosystem where customers are served wherever and however they want, stores double as fulfillment nodes and supply chains adapt in real time. Explore predictive in-store experiences fueled by online data and intelligent delivery networks built for speed and scale. Learn about the complexities of building intelligent retail systems that deliver on immediacy, personalization and performance all at once
Ghazal Alagh
Co-founder, Mamaearth
Parvez Musani
SVP, Walmart Global Tech
3:15 to 3:35 p.m.
Fireside: Retail workforce 2.0 — humans and AI, better together
Being part of a global technology team today means working at the intersection of scale, speed, and constant reinvention. This session explores what it takes to thrive in high-performing tech organizations that span continents, cultures, and capabilities. As AI reshapes roles and redefines how work gets done, learn how companies are reshaping workstreams and explore how leading enterprises are building global strategies informed by key learnings from around the world.
Pari Natarajan
CEO, Zinnov
Vinod Bidarkoppa
EVP and CTO, Walmart International
3:40 to 4:05 p.m.
Fireside: Not every ball is a wicket: Spotting what matters
Anil Kumble
Former Indian Cricketer
Balu Chaturvedula
SVP & Country Head, Walmart Global Tech
4:10 to 4:25 p.m.
Sparkathon winner announcement
4:25 to 4:30 p.m.
Vote of thanks
Come, be a part of
Associates showcasing the newest tech at CXonverge 2024
Explore the
Experience Zone
Step into the future of retail at our immersive Experience Zone. Discover how Walmart’s seamlessly integrated backend systems, intelligent supply chain and machine learning–powered insights are reimagining the customer journey.

Get hands-on with cutting-edge innovations, from Generative AI to Virtual Reality, that are transforming the way the world shops.
Blog posts
Explore how Walmart is using technology to redefine the future of retail.
Modern abstract data visualization.
Why solving Agent and RAG Sprawl is essential
Ever wonder what topics are top of mind for our technologists? As part of a series we’re experimenting with, we’re sharing the trends our teams are observing, their insights and approaches.
Neon green circuit background
The Future of AI: Transformations on the Horizon
Although AI has been around for decades, in the span of just two years, AI has enabled a dramatic shift in how we search, shop, and work. The speed of the innovation cycle
LED light strands in dark background.
How Walmart uses LLMs to manage its massive product catalogs
Ever wonder what topics are top of mind for our technologists? As part of a series we’re experimenting with, we’re sharing the trends our teams
Stay connected with us on LinkedIn
Converge in frames
Experience our flagship retail tech event through these memorable snapshots from previous editions
Stage lit with yellow beams at Converge event.
Audience of professionals listening during an event session.
Shikhar Dhawan at Converge 2024
Associates posing at the Walmart career booth.
Suresh Kumar, Global CTO & Chief Development Officer, Walmart delivering keynote speech at the Converge event.
Associates posing on stage during gift presentation.
Associate sharing insights while seated on stage at Converge.
Industry leader at Converge 2024
Industry leaders posing for a group photo on stage at Converge event.
Associates seated for a panel discussion at Converge.
About Walmart
Global Tech
At Walmart Global Tech, we work at the forefront of cutting-edge technologies inspired by the vision of transforming retail tech. As a people-led and tech-powered organization, we drive innovations that impact millions of lives globally. Our associates empower us with innovative solutions that power the world's leading retailer, driving digital solutions that keep us resilient and future-ready.
Person holding a smartphone displaying the Walmart mobile app with product listings and shopping features on the screen.
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Privacy Notice
The Walmart Privacy Notice applies to personal information collected by WM Global Technology Services India Private Limited (“WMGTS”) for and during the Converge event scheduled on August 29, 2025. Please go through the Privacy Notice to help you understand how your personal information is collected and will be processed
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